Privacy Policy

(Last updated: August 22, 2025)

1. Who We Are

This privacy policy explains how Silver Gravity Entertainment Ltd (“we,” “us,” or “our”) collects, uses, and protects your personal data when you use our websites and services.

• Company name: Silver Gravity Entertainment Ltd
• Trading names: Silver Gravity Books, Silver Gravity Publishing, Rose Sandy Books
• Registered office: 20–22 Wenlock Road, London, N1 7GU, United Kingdom
• Email: info@silvergravitybooks.com

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, username, title.
• Contact Data: Email address, billing/shipping address, telephone number.
• Transaction Data: Details of orders, payments, and purchases.
• Technical Data: IP address, browser type and version, operating system, time zone, cookies, and usage data.
• Marketing Data: Your preferences for receiving marketing communications.

3. How We Use Your Data

We use your personal data for the following purposes, under lawful bases allowed by UK GDPR:

• To fulfil orders and provide services (contractual necessity).
• To process payments and deliver digital or physical products (contractual necessity).
• To manage our relationship with you, including responding to enquiries (legitimate interest/contract).
• To send marketing communications, if you have opted in or where we have a legitimate interest (consent/legitimate interest).
• To improve our website, services, and customer experience (legitimate interest).
• To comply with legal obligations, such as accounting and tax records (legal obligation).

4. Marketing & Communications

• We may send you updates, promotions, or newsletters if you have opted in, or if you are an existing customer and have not opted out.
• You can opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us at info@silvergravitybooks.com.

5. Data Retention

We will keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting requirements. Examples:

• Order records: kept for 6 years (legal requirement).
• Marketing data: kept until you unsubscribe or withdraw consent.
• Customer service communications: normally kept for 12 months.

6. Sharing Your Data

We do not sell your data. We may share your information with:

• Service providers (e.g., payment processors, shipping partners, email platforms, Shopify).
• Professional advisers (accountants, auditors, legal services).
• Authorities if required by law (HMRC, regulators).

All third parties are required to respect the security of your data and use it only for lawful purposes.

7. International Transfers

Some of our service providers (e.g., Shopify, email marketing tools) may process your data outside the UK. Where this happens, we ensure safeguards are in place (such as standard contractual clauses) to protect your rights.

8. Cookies & Tracking

Our websites use cookies and similar technologies to:

• Improve your browsing experience.
• Analyse site performance.
• Enable functionality such as shopping carts.

You can manage or disable cookies via your browser settings. See our Cookie Policy.

9. Your Rights

Under the UK GDPR, you have the following rights:

• Right of access – to request a copy of the personal data we hold about you.
• Right of rectification – to correct inaccurate or incomplete data.
• Right of erasure – to request deletion of your data where there is no lawful reason to retain it.
• Right to restrict processing – to limit how we use your data.
• Right to data portability – to request transfer of your data to another service provider.
• Right to object – to object to processing for direct marketing or legitimate interests.
• Right to withdraw consent – where consent is the legal basis for processing.

10. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access. However, transmission of information over the internet is never completely secure, and we cannot guarantee absolute security.

If parts of our website require a password, you are responsible for keeping it confidential.

11. Children’s Data

Our services are not directed at children under 13, and we do not knowingly collect their data. If you believe we have collected information from a child, please contact us and we will delete it.

12. Changes to This Policy

We may update this privacy policy from time to time. The most recent version will always be published on our website. Continued use of our site after changes means you accept the updated policy.

13. Contact Us

If you have questions about this privacy policy or how we use your data, please contact us:

info@silvergravitybooks.com
Silver Gravity Entertainment Ltd
20–22 Wenlock Road, London, N1 7GU, United Kingdom